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Wondering how effective your SEO campaigns are? Our expert Shane explained the most important steps and some favourite tools that can help you to measure the success of SEO Campaign & how to keep track of these indicators.

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Many managers make mistakes in managing people. Perhaps they are poor at goal setting, or cannot delegate, or maybe lack sensitivity in dealing with others. Here are five common management mistakes which can be corrected with the right training. Read More

Savvy entrepreneurs start testing their ideas on potential customers even before the concept is fully cooked. They have enough confidence in their ability to deliver that they don’t worry about someone stealing the idea to get there first, and they don’t forget to listen carefully to critical feedb Read More

Do you ever look at other bloggers and feel you’ll never catch up to where they are?

Perhaps they have hundreds – or thousands, or even hundreds of thousands – of subscribers to their email newsletter. Maybe they’re making a full-time living blogging, or even employing a whole team of staff. Read More

Imagine if your support staff had no set guidelines for handling a ticket.

It would be like you pulled in a group of random people from the street, sat them down at the helpdesk, and expected to see a job well done. Read More

Having trouble coming up with the right meta descriptions? Check out these 5 simple meta description tips to optimize your CTR and increase organic traffic. Read More

It’s still popular these days for startup founders to operate in stealth mode, meaning no details about the idea or progress are shared with anyone until the big reveal and rollout. The common reason given is that this prevents any competitor from stealing their idea and beating them to market. In Read More

In this episode, I interview Gini Dietrich, a crisis management professional. She’s the founder and CEO of Spin Sucks, a site that helps businesses thrive with their public online communications. She also hosts the brand-new Spin Sucks podcast. Read More

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More

Entrepreneurs are celebrated as risk takers ready to roll the dice with their passionate, creativity and hard work in support of an idea or startup. People consider them as crazy folk who work for endless hours to get their startup off the ground. The world sees them as Jack-of-all-trades, eager to Read More