Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams.
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Help Desk Metrics: 15 Customer Support Statistics to Track and Monitor - Relay
Posted by DorothyAtForty under Customer ServiceFrom https://thinkrelay.com 2180 days ago
Made Hot by: deanuk on May 20, 2018 2:10 pm
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”