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We felt a great breeze of customer service articles this week and it’s never a bad-time to look back on some awful mishaps, yes we’re talking about a Comcast call. Speaking of a great breeze, do you feel the holiday season slowly sneaking in? Here’s the latest on our weekly #custserv round-up.
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Kenny Andam has turned his ambition to technology after representing Ghana at the 2000 Sydney Olympics. Here he provides some business advice. Read More

The availability of smashing web-based tools is a true blessing. These awesome business tools will allow your small businesses to function and work just as large companies do, only without the large expense. Read More

Taking a tip from the Alcoholics Anonymous Twelve Step program, Simon Sinek explores tips to help drive cultural change within organizations big and small. Read More

When you’re starting a business to build your own luck, you don’t often have a lot of startup capital. To complicate things further, your startup is also frequently a side hustle while you hold down a day job. How do you balance it all? Lindsay Nelson, founder of Theme Dragon has some tips... Read More

Scott Stratten, President of UnMarketing, joins the Social Pros Podcast this week to discuss his new book UnSelling: The New Customer Experience, the social media incident that made Delta his favorite airline, and how un-siloing businesses is the key to lifelong customers. Read More

Island Creek Oysters supplies oysters to more than 400 chefs across the United States. Restaurants that serve its oysters include Thomas Keller’s Per Se and French Laundry, the Eastern Standard in Boston, and the Oyster Bar in New York’s Grand Central Station. The company sells roughly 120,000 oyst Read More

Most of the entrepreneurs I have met are smart, but many are not always wise. That means they may show great insights into a new technology that has marginal business value, their passion may motivate team members more than customers, or they may allow themselves to be pulled over the ethical line Read More

Knowledge bases. Yeah, I hear ya. It’s not the most exciting part of your business, is it? People don’t rave about knowledge bases on Twitter, or center their purchasing decisions on how good your FAQ is, but don’t make the mistake that other businesses do Read More

When it comes to the payroll software that your company developed, one thing comes to mind: selling it. A lot of companies need such software for more efficient and better handling of their employees’ pay. I mean, come on, nobody wants to be stuck in an office having to do calculations the hard way Read More