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A great story about how a TypePad representative used Twitter to provide stellar customer service. Read More

At 74 years old, he is still busy making people look good. Giorgio Armani is one of the preeminent Italian fashion designers in the world, still going strong after 33 years in the industry. Known for his classically tailored, sleek power suits and clean, high quality fabrics, everyone from the who's who of Hollywood to the bankers on Wall Street h Read More

Surveying your customer is a business necessity, however, asking your customers to complete a survey that takes 28 minutes and requires them to answer every single question is just absurd. Read these tips to make sure your surveys are customer-focused and customer friendly! Read More

The U.S. Postal Service (USPS) is going digital on bulk mail service. Unique scannable bar codes will start to show up in May 2009 on business- and first-class mail and packages. The codes should speed up processing of that mail and will allow businesses as well as post offices to track the movement and delivery of each piece sent. Read More

Web 2.0 is a shift in the way businesses think and leverage the Internet. Sales 2.0 is a shift in the way that businesses manage their sales forces and leads. But is there a Prospecting 2.0? Read More

Once you have established contact, submitted a proposal and a quote for a possible project, how do you follow up to ensure that you close the deal? Also, how much time should you allow between sending the proposal and following up regarding progress on the deal? Read More

People don't want to get in their car and drive to a restaurant that now costs more. Despite the long odds, however, many entrepreneurs are thriving by rewriting the standard “program” for how to run a restaurant. Read More

John Jantsch shares his top seven quick fix strategies to re-energize your marketing today! Read More

Are you happy with your credit card processor? Are you getting the best deal? Many small businesses across the U.S. aren't which has led to the launch of a comparison-shopping website for B2B financial services. Read More

You can't manage what you can't measure. This concept has been around for ages - and it makes perfect sense. How do you know if your business is going well if you don't have some performance metrics to consider. How can you figure out if your staff are productive if you can't measure their productivity or output? The trouble is that performanc Read More