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There are some powerful customer service lessons here for you in your business:

The customer is always right, so be patient and keep your cool. Period.
Own up to your mistakes and take whatever corrective action is needed or possible immediately. Don’t wait for somebody else to point Read More

Ten contributors from across the world share their experiences using images in their content marketing, answering the following questions:

Where do you get photos for your content?
How do you choose / adopt / fit them into it?
What social media is the most effective for you in terms of visual Read More

Read on to learn more about these experts and what they have to say about keeping workers happy without bumping their pay grade. Read More

I knew this day would come. I spend enough time keeping up with the Web that I knew Firefox was ending its 10-year marriage to Google in the USA and eloping with Yahoo for US-based searching (no divorce in Europe — the Internet makes strange bedfellows). I just didn’t know that it would affect my d Read More

If you’ve been struggling to land on a brand name, consider these tips to come up with one that’s both memorable and can receive significant trademark protection. Read More

Whether your business is seeking conversions in the form of liked blog posts, email subscriptions, or eCommerce product sales, you can turn your WordPress website into a conversion machine. Here are some suggestions for ways you can meet your goals of increasing your customer base, improving your s Read More

Deciding what to charge, whether you sell a product or a service, is rarely fun, but it is necessary. The idea is to find that sweet spot where you can make a profit, but where you are priced so that your customers are willing to pay. Read More

A study by Incapsula suggests 56% of all website traffic is now generated by bots.
The company reported that for most websites bot traffic is between 63% and 80%.
2015 will be the rise of impersonator bots, while RSS bots seem to be on their way to extinction.

What's the bot situation in your Read More

While many realize that India is the second largest English speaking country and China’s eCommerce is taking off due to the recent IPO of Alibaba, making the most of these opportunities requires awareness of cultural differences. Use these tips to sell abroad, find a manufacturer, or develop an eme Read More

Today a new generation of CDNs built to harness advancements in hardware, networking and cloud computing. These next gen CDNs are radically different in architecture from their predecessors, and are designed to consolidate multiple technologies for website acceleration and security into a full-blow Read More