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Social media analysis will help you understand what you're up against and lets you see what your competitors are doing right as well as what they're doing wrong. Read More

Don’t underestimate what an inbound voice channel can give to your business. An inbound call strategy can differentiate you from the rest that rely on self-service and automation. Read More

Changes in the global outsourcing industry are affected by a lot of different factors. This week, we’re sharing two articles that illustrate how rising costs affect a country’s BPO industry. Read More

Retaining your current customers is an important component to having a thriving business. Here are a few suggestions on how you can keep them loyal to your brand. Read More

A data entry services company must have policies in place that put a premium on quality output; accuracy standards must be widely communicated within the organization. Here are five ways to ensure consistency and quality in your company's data entry efforts. Read More

Both management and financial accounting are important business tools. Learn the difference between the two and how you can apply them to your own business. Read More

Cultivating customer relationships is at the very heart of every customer relationship management (CRM) system of businesses today. Read More

New research sheds light on how data can help improve your content marketing efforts. Here's what you should know about the latest research. Read More

The call center industry has evolved significantly since the 1980s. Most of the significant changes have occurred within the last decade but more drastic changes are expected to come within the next few years. Read More

Understanding your market is the key to a successful business. Learn what you should always include in your market research checklist. Read More