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Zappos has become a benchmark in providing amazing customer experience. You too can have the same. Here are three points about the Zappos experience that you can apply to service your customers this holiday season. Read More

Before you distribute your survey questions or form a focus group discussion, be wary of these five stumbling blocks that most businesses encounter when doing their market research. Read More

Given the fast pace with which market dynamics and policies are developed together with the global financial crisis, you would need a risk management team to help your company achieve higher returns leading to increased confidence and trust for stakeholders to do business with you.That being said, Read More

Are you constantly running behind, always moving against tight deadlines and cutthroat competition? Maybe it's time to outsource some of your online marking Read More

Time has taken its toll on the ordinary business plan, and it largely improved the areas related to customer interaction. As technology advances, businesses do, and with that came the improvement of customer service. Here’s the latest juice on customer service. Read More

A limited budget and a small team can inspire you to come up with innovative ideas and creative solutions that no amount of money or unlimited resources can replicate. Here are a few ideas to get you started on getting the word out on your small venture. Read More

For those in the finance and accounting world, 'tis the season to make sure that the books are filed, the receipts are in order, and the documents are in their proper place. Make sure you've ticked off this checklist for your small business' year-end financial requirements. Read More

Holiday rush can be intimidating especially if you are not ready to handle it. Allow us to guide you with these five steps to guarantee a smooth customer service that your customers will love. Read More

We love hearing good stories. Especially stories about excellent customer service. So here are some of the best and most unforgettable customer support stories and the lessons we have gleaned from them. Read More

How do you become successful with your outsourcing? Here are three helpful tips to guarantee that outsourcing will benefit your organization. Read More