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No matter how small your business is, you need to establish a process for data collection. We have come up with five best practices to keep data collection efficient for your small business. Read More

Last week’s customer service blogs were filled with fault finding and problem solving. Nothing beats the feeling of improvement, right? Do you really think Comcast can get their customer service together? Here’s the latest on our weekly #custserv round-up: Read More

Market Research and Data Management does not mean anything if it can’t translate to sales force enhancement and improvement in business process, right? Let’s dish out trends, tips, and news that can give you the right information you need to take it to the next level. Here are the articles that cau Read More

The retail industry is one of the largest and highly competitive markets in the business arena. Besides cutting overall cost, customer support outsourcing is a vital strategic tool for retailers for a number of reasons. Read More

Building rapport is now easier than ever with social media, it’s really up to us to take advantage of this awesome tool. Companies either make it or break it in social media, and there are a handful of brands that truly make it work for them. Here are 5 brands that are having some real and fun conv Read More

In this week’s accounting roundup, we give you articles that can teach you what it takes to get to the top of the accounting and finance realm. Read them all from our round-up here!
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We felt a great breeze of customer service articles this week and it’s never a bad-time to look back on some awful mishaps, yes we’re talking about a Comcast call. Speaking of a great breeze, do you feel the holiday season slowly sneaking in? Here’s the latest on our weekly #custserv round-up.
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A report sponsored by PricewaterhouseCoopers (PwC) shows that only one-third of management executives rely primarily on data and analytics when making strategic decisions on their businesses. Executives still rely on gut instinct or experience but acknowledge big data can be a huge factor when maki Read More

Small business owners (SBOs) usually have limited fund sources for their startups, so financial advice from the experts and fellow entrepreneurs are extremely helpful to create and maintain successful businesses. We list five financial tips every small business owner should know as advised by seaso Read More

These technological innovations will not only change the way agents take calls and the way contact centers measure success, they will ultimately have a profound effect on the customer experience. Read More