BizSugar.com › User › carolsoriano08 › Voted

There is nothing more important for a contact center or any business than providing good quality service. Answer the questions for the skills that needs evaluation for customer service. Read More

Since this is the first market research weekly round-up we’ve ever made, it’s only fitting we cover articles about its history and content that tackles the newest fad! Who knew market research was present in the 1920s? Check out the articles that caught our attention. Read More

From musicians acting like Jesus to dissatisfied customers; Last week was an entertaining week for the Customer Service industry. It helps too when Kanye West stirs up another controversy to up the fun and novelty. Here’s the juice on last week’s #custserv round-up. Read More

With a forecasted industry growth in 2014, the FAO market remains strong and competitive. Here are ten trends to watch out for in the FAO industry – we are already predicting some of them are going to be game changers. Read More

Through the years, business analysts have studied and formulated ways to correctly measure customer satisfaction, growth, and loyalty. Some of the usual ways by which these are measured are the Net Promoter Score and the Customer Satisfaction Survey. Which one should you use for your business? Read More

Business owners can now collect data about their marketing efforts in Twitter thanks to Twitter Analytics. But how can businesses maximize its benefits? Read on to find out. Read More

In today's fast-paced technology advancements on outsourcing, a few solutions have stood out and one of them is outsourcing IT solutions through cloud computing. In cloud computing, companies don’t have their programs and data stored in local hardware or servers but in their cloud computing provide Read More

While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer. Read More

Is it really possible to “do away” with the dangers inherent in any human or business endeavor? Read More

Small business owners, doing finance and accounting by yourselves can really be overwhelming. Here are 3 tasks you can EASILY outsource! Read More