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How do you handle customer rants on social media? Here are some tips to help minimize social media damage to your brand. Read More

Providing quality customer services plays a major role in customer retention. Outsourcing this function has helped Fortune 500 companies promote a loyal following. Here's why the most successful companies turn to outsourcing their customer service departments. Read More

Customer and corporate data are valuable and confidential information for all businesses. Companies must therefore protect these assets to ensure privacy and prevent security breaches. This can be a challenge though for those with limited budgets and resources. However, outsourcing can help. Read More

Social media is clearly not just a fad, rather a phenomenon in the business industry, and ignoring its significance to your customer service will not be a wise move for any entrepreneur. The big question now is this: Is outsourcing the best solution to social media customer service? Read More

The AP function is the most frequently outsourced process in finance and accounting departments of organizations. While it is an essential part of operations, it is a non-core business activity that requires extensive and expensive work. This is why outsourcing this part of an organization’s operat Read More

Here are some of the things that you can do to come up with a well-aggregated content. Download this FREE guide to maximizing content aggregation for your business. Read More

Studies have shown that the insurance industry will experience a huge talent gap in less than a decade when a large portion of their workforce, comprised of baby boomers, retire. The industry sector must employ several strategies to help bridge the talent gap and outsourcing can help. Read More

Customer satisfaction is vital for business success. Know how you can achieve it through your customer service email. Read More

Creating Profit and Loss Statement for your business shouldn’t be intimidating or complicated. It’s all just a matter of understanding the meaning of the terms and remembering the basic equation: Sales – Cost = Profit. Read More

Research and Market’s new report identifies the present landscape and future growth prospects of the APAC’s contact center outsourcing market. Read More