BizSugar.com › User › carolsoriano08 › Voted

You might have seen how reporting and analysis are used interchangeably. While both areas are part of web analytics (note that analytics isn’t similar to analysis), there’s a vast difference between them, and it’s more than just spelling. Read More

One of the best ways to stay abreast in the customer service industry is by joining professional groups on LinkedIn. Figure out which ones are most relevant to you from this list, so you can decide which ones to join. Read More

Even if consumers are very much driven towards gathering information from social media channels these days, a study conducted by Social Media Examiner shows that blogging or written content is still the priority of marketers on social media. Read More

We have a list of who we think are the top thought leaders on customer experience. These people are subject matter experts in their fields and have consistently shared their views, opinions and data to the world through their books, articles, blog posts and social media status updates. Read More

In recent years, the Philippines and India have been head-to-head in dominating the global BPO arena. Here's a comparative analysis between the two global leaders in outsourcing! Read More

With this crucial social media numbers, you’ll be able to shape your social media strategy in an efficient, pointed manner. With everyone being connected nowadays, the importance of social media analysis simply cannot be stressed enough. Read More

Back in the day, customers are serviced only within the walls of an actual store. Today, consumers can be virtually everywhere—scrolling through a business’s Facebook account, browsing its website, reading its tweets. Here are some modern customer service techniques to aid companies in achieving al Read More

Take note of these tell-tale signs that point out the need to utilize data management outsourcing services for your organization. Read More

For your businesses to actively focus on servicing clients beyond satisfactory level, your customer service representatives should possess these qualities. Read More

How can you deliver excellent customer service if your main business platform is found online? Here are several ways to achieve business success, even if you don't see customers face to face. Read More