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It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front. Read More

RITE – Relevant, Interesting, Timely, and Entertaining – is a formula for developing content of interest to your audience. In this post, I share examples of each type. Read More

According to the majority of polls, January and February rank among the least favorite months of the year with March in third place. If you loathe winter, I’ve found a few ways to shake the cold winter months. Read More

We have the best intentions. But, deep thinking, non-immediate revenue-generating, non-linear projects are often pushed toward the bottom of the list in favor of seemingly timely, sometimes important, easily justifiable stuff. ‘Life gets in the way’ or ‘life happens’ as they say. Read More

It may be hard to believe, but with 2019 coming to a close, hashtags have been fully integrated into LinkedIn for well over a year! Despite hashtags’ staying power on the platform, many businesses still struggle with how to best use them to grow their audiences and receive more engagement. Read More

Multitasking is a myth, but distractions are real. Find out how you can work through interruptions and stay productive. Read More

If ten years in business taught me anything, it’s that sheer force of will can only get you so far. Relentless drive is great, but it’s not a sustainable business strategy. Read More

If you’re feeling sluggish, overwhelmed or hurried, take some time to focus on you. It’s truly a gift you can give yourself for the holidays. And, it’s a gift that keeps on giving as others around you will be impacted by your renewal, as well. Read More

Did you know that a company’s social media is 25% more likely to be perceived as credible than its advertising? This means prospects will know (or think they know) you before they’ve ever met you. Read More

The average adult consumes five times more information every day than their counterpart 50 years ago! Here is why we can—and should—try unplugging from technology occasionally. Read More