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How to harness the power of social media and move your brand from being a chatty conversationalist to a canny conversion heavy-weight. Read More

Want to win customers at the ZERO moment of truth? Great insights here on making that happen.
Selling is easy, right? It’s all about being in the right place, at the right time with the right product.


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If you were given 30 seconds to sell your business's product or service, what would you do? That's exactly what sales coach Darrell Weekes asks a group of sales people to do. But while most blathered on and on about the benefits of the product they were trying to sell, Weekes said a much shorter ro Read More

There’s a lot of talk about CRM systems – often by people trying to sell them, but is it just a load of ol’ rubbish, or could a CRM system help you grow your business? Read More

Would you like to do product/service reviews the right way? Here are ten steps to consider when creating value-adding product reviews for your audience. Read More

61 productivity experts show their favourite top-3 productivity tools. This is a huge post, so be prepared to take some notes while reading it. Read More

Did you know that you can use Twitter for customer service? You no longer need to be limited to live chat, phone and e-mail? Now, you can also assist your customers on Twitter. Read More

Last week Seth Godin posted a brilliantly incisive post on the power of Doubt! Titled, The benefit of the doubt, he brought into focus, in my view, why we fail to move people. In his words: “The crowd likes the songs from the singer they came to hear, not the unknown opening act." See my 10 actions Read More

Today, the newest members of the Merriam-Webster Dictionary family were revealed and many of them are straight out of the digital age. In the collegiate dictionary’s announcement, a few of the 150 new words from this year were listed and more than half involve our modern obsession with technology, Read More

"Should you ever work for free?" is one question that gets most people FIRED up. I'm going to answer it once and for all: YES, you should work for free - when it makes sense to. In this video, I share three scenarios for when it makes sense for you to work for free. I also share 3 questions you can Read More