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As professional business people it is incumbent on us to understand what steps are involved in our customer buying process, what activities will take place in each step and who will be involved across the process.. Read More

How to get less out of LinkedIn. LinkedIn is a great tool for networking and can help transform you job hunting and business development results Read More

Quick analysis of the buzz in Ireland in relation to Social media monitoring in the 30 days prior to the football World Cup Read More

Yesterday, we were at the Nokia Store in Dublin for the Nokia’s Apps For Ireland competition. Check out the winners and a couple of cool videos Read More

Many of you use or have heard about mobile check-in applications such as Foursuqare or Gowalla. Besides the fun activities, how would you make this service work to your advantage Read More

It struck me how similar customer relationships are to a marriage. Initially, there's the wedding - that exciting part when you land the contract and everyone is full of energy, anticipation and eagerness to please Read More

On Monday, I went to the bank to deposit a personal cheque. The queue resembled the queue you might expect from the Passport Office the day after their strike....Yes it was long and disorderly. The general banking area has 6 customer service desks... Read More

Some of us may find ourselves sitting in front of the computer for many hours during the day (like you are now). So I thought I would share a few simple exercises with you to help stretch your limbs, eyes, ears and other areas of your bod Read More

Linchpin opened our eyes, not necessarily by providing brand new ideas but explaining in plain English core values, dragging us inevitably back to the basics Read More

You know what they say about work, it would be great if it wasn't for the people. If we could just make everyone see it our way, it would all be wonderful because, let's face it, most of us know we know best...whatever our role. So, we're all correct, all of us, all the time Read More