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There are three applications that comprise the PhaseWare Tracker Platform: PhaseWare Tracker (which comes in two flavors: on-premise and on-demand), PhaseWare Event Engine, and Self-Service Center. Tracker enables you to track and manage tickets across the support lifecycle. The Self-Service Center Read More

This is a guest post by Robert Brandl – more on Robert below.
Many website owners are turning to live chat to support customers, close leads and understand more about buyer behavior. If these things are important to your business then this guide is for you. Read More

A Valuable Lesson From Step Brothers

Often people exhibit a form of bi-polar disorder when they try something new. One minute they are up; the next they are down. Most humans get frustrated easily by a lack of quick positive results. I have been just as guilty of this as anyone.

With this in Read More

My Way is a very dangerous place. My Way is the place we go to when we perceive we do not have time to explain a situation. My Way is the place we go to when we do not trust those around us. My Way is where we go to when we are afraid and confused. My Way means that decisions are made spontaneously Read More

This is a comprehensive guide to Gravatar, why it's important and why you should start using it today. Read More

In the following post you’re going to learn some of the most powerful and safe link building methods to use in 2013 beyond, completely white hat and straight forward to implement. Read More

Everyone knows that the speed of the blog is taken into account when ranking pages in the SERPs. There are various ways to speed up your blog by using CDNs and plugins. In this post, I will be discussing 3 best free services that you can use easily to speed up your WordPress blog. Read More

NanoLight, the world's most energy efficient light bulb, is most probably THE solution to your small business' electricity cost cutting regime. Read More

Podcasting is back in a big way, and Dean Dwyer has 5 reasons to start including it in your content marketing strategy. Read More

Avoiding stress is not an appropriate strategy. Here are 5 brain-friendly rules to reduce/eliminate stress for you and your team. Read More