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Francis is an ideal leader; the kind of leader that entrepreneurs can and should model themselves after. By leading quietly and and modestly, by speaking with authority and setting an example to follow the Pope teaches us to listen closely to other people, empathize with them... Read More

The key tenets of diplomacy hold lessons for managers in practicing patience, strengthening communication, developing partnerships, and managing people. Here are 5 lessons about what we can all learn from diplomats and diplomacy. Read More

Last week we fired a customer. Yep, you heard me right. We asked one of our customers to please take their business elsewhere. Why would a small business do such a thing? Who in their right mind would turn down revenue and earnings? Well it’s really not that complicated. Read More

A few years ago we instituted a policy (I say “instituted,” but really it was more of an evolution) whereby people could come and go as they please. This started a few years back, when our engineering team asked if they could work remotely every Friday. We said sure, let’s try it out... Read More

I had to make a couple of calls this morning to a couple of different service providers: Comcast (yikes, right?) and ADT. We get our internet service via Comcast Business and our security system is from ADT. Here’s what happened... Read More

Who says business can’t be fun? Leadership is not just about productivity, strategy, and tactics – much more important is the fact that great leadership is about people. Strong leaders never lose sight of the individuals who make up their team and never stop working to make the team stronger. A gre Read More

For entrepreneurs, it is critical to find time periodically to get away, recharge the batteries, re-boot the mind... I find that I can think more clearly, work more efficiently, communicate more comprehensibly if I can get away even for a few days every so often. Read More

Hiring a great support team is like casting a great movie or finding the perfect match on PlentyOfFish. But anyone who has played the online dating game also understands how much “noise” exists and how challenging it can be to sort through dozens or hundreds of potential matches to find “the one.” Read More

Periodically we review our customer service data to determine whether we are best using our resources. This is an excellent practice for a small company, especially one that is ambitious and by its very nature capacity constrained. Read More

Startups and small businesses face a steep learning curve when it comes to online marketing. The options are rich, the ROI can be cruel, the capacity investment can be significant, and the results can often be questionable. Read More