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The whole focus in the launch is about the product! Afterall, that's why they are called Product Introductions. Just one time, I'd like to see a product introduction that focuses, instead, on the customer Read More

There's, rightfully so, a huge rush to Challenger Selling. But I worry, it's starting in sales. Sales cannot successfully sustain Challenger Selling, unless the entire organization has a Challenger Business Strategy. Read More

Imagine a contest. You've landed in a city you've never been to before. You're goal is to get to a certain location. Others are trying to reach that location, you don't know who they are. The person that gets there first gets $10 Million. Read More

In this week's post on performance metrics, I'll take a step back. Rather than looking at a specific metric, I'll spend a little time talking about the differing points of view on metrics---the sales person/individual contributor's view and sales management's view. Read More

Ask your sales people these three questions: Does it help you win more business? Does it help you win faster? Does it help you win it more profitably? Read More

Customer lose their way in the buying process. If we aren't providing them leadership, we'll get lost with them. Read More

Jonathan Farrington is once again hosting the Top Sales Awards.  It's an opportunity for you to vote on your favorite blogs, books, sales Gurus', sales tools, Read More

Having a differentiated value proposition, creating value for your customers is critical for sales success. But when I speak with sales executives and professionals, it's often not clear what really sets them apart. Read More

I work with dozens of organizations and hundreds to thousands of business professionals every year. Over time, I’ve noticed some important differences in the focus of many of these people and organizations. Some (too many) focus on avoiding failure, some focus on achieving success.

Aren’t they Read More

Usually it's easier, and cheaper to sell to a current customer than to acquire a new customer. Monitoring customer retention and customer attrition is important. Ideally, 100% of our customers continue to see superior value in our products and services, and want to continue to be customers. Read More