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If you're new to blogging, you might want to find a way to get started for as little money as possible. Here's how. Read More

In my experience, the initial idea for a new product usually comes from a single entrepreneur, but the implementation plan for a new business requires a team, or at least a co-founder. The reason is that any one person rarely has the bandwidth, interest, or skills to manage all the tasks required t Read More

eCommerce sector is growing but how do you retain customers as an eCommerce entrepreneur? Here are some of the best customer retention tools for eCommerce entrepreneurs... Read More

This time of year, I’m typically writing articles about the importance and value of sending clients gifts. While I completely advocate doing so (and am pretty proud that I ordered my client gifts in November!), this post is about something more intangible. Read More

Email templates can be a great tool to help streamline your responses to customers—but they can also cause communication problems. Here’s how to use them correctly to help improve your customer response process. Read More

#Chatbots in general are working successfully in providing users, customers and partners with a point of contact across any device or platform, that can address pressing questions cost-effectively, 24/7. Read More

Not only are millennials growing in importance, they are also responsible in large part for fueling the success of the biggest disruption factor to have affected the Hotel industry in decades – the sharing economy, in this case, personified by Airbnb. Read More

Sometimes, great customer service is about the little things that delight customers and how that you're willing to take an extra step. Read More

Client onboarding is the process of bringing on a new client to your business. It's your opportunity to build a relationship, address concerns, get the client up to speed and start the project on the right foot. Read more here!
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