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Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers – starting with the next contact you make.

The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate – for example, keep the customer in the communications loop, don’t put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense Read More

Quiznos business policies have been the target of angry (to put it mildly) franchisees for years, now. Being a franchise industry insider has it's perks when it comes to juicy stories like this, and I've known the real deal about.. Read More

Small businesses: It has never been easier for your customers and clients to find you online. It has also never been easier for them to find your competitors. Use three powerful websites – Google, Yahoo!, Yelp – to make sure you are on top of the list Read More

I know that most people cannot afford money to buy thousands of e-books online but we bloggers can still share with others some useful tips that can help many to grow and there are thousands of e-books that will allow you to increase your knowledge. Even better, these e-books are free and I am sharing it with you for free too.

These are the top 60 e-books lists that some of you might find useful Read More

A great post on writing strong blog posts and some tips on how to do just that. Read this the other day and thought I'd share - some excellent pointers Read More

Promotions have been used offline for years as a marketing tactic and increasingly you are now seeing them appear as online tactics.
There are many types of promotions you can implement, so here are a few of the common ones Read More

University of Pennsylvania researchers confirm what many online (and offline) marketers know we need to do, but find so difficult to accomplish. Essentially, to get people to engage with and recommend our content, the content has to go beyond the mundane and capture imagination and awe Read More

A recent report funded by the U.S. Small Business Administration and the Office of Advocacy, titled, “The Nonemployer Start-up Puzzle”, published in December, 2009 differentiates Nonemployer firms—businesses without employees—and Employer firms. Nonemployer firms represent a large percentage of businesses; however, little is known about their dynamics (entry and exit). The report seeks to illustrate basic statistics about the prevalence of entry and exit for Nonemployers and the local conditions that led to their entry Read More

I'm often asked how I come up with so many new business ideas so here are some tips for coming up with your very own business ideas. Read More

You don't want to be like everybody else. It's time to stand out and be noticed! This article will help you do that Read More