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The Oscars are Hollywood's biggest night for celebrating achievements in film and the reaction this year on social media was at an all-time high in volume. What's amazing to see is that people both at home and celebrities in attendance took to basically the same web forums to voice their opinions. Read More

This post presents some of best habits, tools, and techniques, can effectively support you in the day-to-day operations, either personal, or professional.
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In fact, 23.1 million consumers say they’ve discovered new brands via social networks, and 22.5 million say they use social media in order to discover unfamiliar brands. It’s not just the average customer-focused business that uses social media to provide Read More

I recently read an excellent blog post titled The Consumer Survey is Dead by Sam Fiorella, which was published about the same time I participated in a #CXO Twitter chat regarding customer surveys. I left comments with a common theme in both venues:

Surveys require consumers to opt-in to a TASK y Read More

There are three applications that comprise the PhaseWare Tracker Platform: PhaseWare Tracker (which comes in two flavors: on-premise and on-demand), PhaseWare Event Engine, and Self-Service Center. Tracker enables you to track and manage tickets across the support lifecycle. The Self-Service Center Read More

This is a guest post by Robert Brandl – more on Robert below.
Many website owners are turning to live chat to support customers, close leads and understand more about buyer behavior. If these things are important to your business then this guide is for you. Read More

So you know that Timidity has to do with shyness and fear; not being able to embrace that which you wanted to as at when apt. Perhaps what you didn’t know was that timidity could make you end up at the back burner.

No timid person ever goes far in life.Rather they ended up languishing in their c Read More

First and foremost, we need to know and understand principles. What are principles? I know you just want to get into it, earn money specifically. But first things first, what is more important here is to understand so that you will be able to create traffic out of thin air. It means knowing exactl Read More

Making an impression in the online world can be tricky. This is a vast marketplace full of thousands of sellers. You need to know how to stand out for all the right reasons and make a great impression on your customers. Read More

Learn how to integrate all of your company's marketing channels and seamlessly present a unified message to customers. Read More