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Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers – starting with the next contact you make.

The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate – for example, keep the customer in the communications loop, don’t put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense Read More

If getting people to comment on your blog has been an ongoing problem, you may be interested in this advice specifically aimed at WordPress bloggers from Heather C. Stephens a.k.a. the "clever marketer" about how to give a very clear SEO incentive to those who leave comments on your blog. Heather has even gone so far as to create a badge and recommend that you use it to promote this incentive as a way of encouraging more comments. What is this incentive. Read Heather's post to find out more.. Read More

Wisdom from a race care driver: “If everything seems under control, you’re just not going fast enough.” Mario Andrett Read More

And then I realized – with the numerous members – the Funk Brothers aren’t just a band – but a small community that made some of the best music in American history together. Don’t forget, there were, depending on your standard, between 13 and over 70 funk brothers. What are the lessons your community (online or off – it’s the same in my book) can take away from the Funk Brothers Read More

Diversity works. As interested business leaders, it is our role to keep diversity and inclusion at the forefront of corporate strategy conversations at a time when, due to changes in the economy, decreasing or eliminating these efforts are often a cost-cutting measure. Yet this is the time to delve deeper into the diversity and inclusion conversation so that when the economy turns, and our business models and talent look a bit different, we are poised to maximize new revenue opportunities and our human capital. Diversity works, and we were reminded this week that we must be continuously working at it Read More

An Article that shows how a tradition can be used as an idea for business. It also shows how online marketing can help this kind of business Read More

This article gives a good example on how to handle employees by giving them an alternative compensation scheme. It elucidates a good example of how to encourage an employee to work to the best interest of the Company Read More

Microsoft Office is a tool found in most offices, so a tool that makes it easy to not only share documents through the cloud but to collaborate on them is a logical choice for many businesses. Central Desktop for Office is such a tool. Read More

Recently the Netsetter had the opportunity to speak with Jared Goralnick of AwayFind and Set Consulting. Here is an interview made by Thursday Bram with Jared Goralnick Read More

One thing that will help a job seeker’s search on LinkedIn is to build and engage with connections. So how can a job seeker get connections? Here's how to start.. Read More