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Trying to build your writing portfolio? The hardest part is pitching articles to major publications. We've got a template and tips to help!
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Traditional customer service skills are necessary, but to deal with today's customers, support reps need to evolve. Here’s 12 skills to look for in 2020. Read More

Remote working tools can help overcome communication and project management challenges that are occurring due to the rapid spread of the coronavirus.
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Operational efficiency — like your service model, marketing strategy, and investment-management approach — is a cornerstone of your success as an independent financial advisor. And, like so much in our lives these days, all those things are in the throes of rapid change.
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Learn how to manage your content writing team so you can create a sustainable system where your writers can produce great content for your clients.

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The problems you encounter with user acceptance testing aren't technical. They're all political. You can't solve all of the messes when things go wrong – but you can do quite a bit to prevent them. Read More

Team building and problem-solving activities may conjure images of reluctant co-workers playing games, but they are key ways to develop important skills that improve the overall strength of your entire team.
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Create your very own quiz templates (for free) with Process Street's conditional logic feature. Sign up to our standard plan for your free trial. Read More

In challenging times, it becomes crucial to optimize your SaaS company around reducing churn.
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If your organization violates HIPAA, you can face a jaw-dropping fine. Start using these 10 superpowered checklists to manage compliance with HIPAA policies and procedures. Read More