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Self discipline is truly the foundational attribute of great performers, including great salespeople. It is this discipline that allows them to take the actions that some put off and most never take. It separates the top performers from the rest of the pack. More often than not, it allows those with less skills and more desire to outperform those with greater skill and less discipline. Read More

New surveys by the Franchise Research Institute and Franchise Business Review are helping small business people and other investors choose the right franchise, reports Richard Gibson of the Wall Street Journal. The new franchise satisfaction surveys are a resource for getting some feedback on franchises ahead of time to determine which business opportunity meets the potential franchisees goals an Read More

It’s not the easiest of tasks being a leader – yes, you do have the advantage of holding a fancy title and commanding the troops, but on the downside, when something goes wrong, you’re the first one in the firing line. To prove that you’re a good and capable leader, you need to show that you can handle adverse situations adroitly. Read More

Like business commitments, the making and keeping of New Year resolutions is a test of character. This is something too little appreciated today. But it shouldn't be if you want your company to be great. Read why. Read More

Once a success, always a success!

I knew that one day I would have my own business so I made a conscious decision to work my territory as if I was running my own business.

The skill sets that I learned as a salesperson laid the foundation for my success as an entrepreneur. They have proven to be invaluable to me. What are they? Read More

A highly successful vice president of sales recently shared his frustration with the members of his sales management team. He felt the managers were focused only on results, and he worried that they were not spending any time developing their salespeople. His longer-term view is based on the belief that... Read More

Too many people look at customer service as a cost center, when it really should be a profit center. I recently read B-A-M!: Delivering Customer Service in a Self-Service World and it’s an important refresher and reminder of the importance of great customer service. Customer support is something I’ve obsessed over for many years. Here are 9 important reminders + revelations from B-A-M. Read More