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Amidst the privacy policy debacle that Facebook is facing, another tip off from one of their employee is definitely not helping their current situation. An interview with an anonymous Facebook employee conducted on blogsite The Rumpus confirms that Facebook knows your every move. Read More

It’s About Leadership: Shane Gibson Talks About Sociable! Book interview from Books on the Radio. 30 minute podcast on social media marketing. Read More

Too many people look at customer service as a cost center, when it really should be a profit center. I recently read B-A-M!: Delivering Customer Service in a Self-Service World and it’s an important refresher and reminder of the importance of great customer service. Customer support is something I’ve obsessed over for many years. Here are 9 important reminders + revelations from B-A-M. Read More

Kudos to all the companies who have utilised social media in 2009, but since 2010 is around the corner; it is a good time to see what can be done better in 2010. There are many opportunities and so much could be done that the list is endless, but here I have tried to select the 10 lowest hanging fruits. Nothing is absolute, and we all know that what works for some doesn’t for others. Read More

Over the past six years, I've picked up a lot of time management tips. Some of them have been helpful and, frankly, some have been useless. Here, I've compiled the ten that have served me best. And yes, I'm sure you'll have heard some of them before ... but are you actually doing them? Read More

The web is filled with social networks: We have Twitter for meeting new people, Facebook for old college buddies, and Bebo for those of us who don’t want to hang out with the mainstream. Those social networks are rarely viewed as corporate services — they’re relaxing at the end of a long workday, not playgrounds for more business activity. Read More

Planning your business is vital. Without it, you’ll take more risks, make more mistakes, underestimate the competition and undervalue your customers. Read More

Why do you need customer profiles? It takes out the guesswork of marketing your small business. It helps you focus activities and programs with those customers who will buy from you on a regular basis so you can grow you business.

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Would your boss mount a commando-operation to rescue you from an Iranian prison? Ross Perot did! Would your boss spend $25 Million of his own money to pay the salaries of 3,000 employees while his factory, destroyed by fire, was being rebuilt? These and more as I make my nominations for the CEO Hall of Honor! Read More

Here it comes… 2010! As an entrepreneur you can try to find a reason to celebrate the new year, or make a reason. I suggest the second option, and here are 83 ways that you can get started with. Read More