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In this episode of Business Systems Explored, Aaron breaks down the Customer Success process Double Dutch uses to create an amazing customer experience, ensuring that they get the most out of their products and services.
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Motivation is a massive factor to your productivity, but you can’t stay motivated without inspiration.

Hell, success comes from surrounding yourself with people who are better than you, so why not learn from the top of the heap?
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Need to think outside the box on a challenging problem that requires more abstract thinking than usual? Try the following for generating more creativity. Read More

While those lucky enough to take a long vacation busy themselves with preparations, the rest of us look on enviously.

Grudgingly, we accept that often there simply isn’t the possibility to take a chunk of time to go off to a far-flung destination.

Projects need work. Deadlines need to be hit. Read More

franz. is the very first international student competition in sports, where you, undergraduate and graduate students, have direct access to the world’s preeminent sports institutions.

Its aim is not to produce concepts and slides that will disappear into a drawer once the competition is over. Th Read More

Topo Revenue Summit is an intensive, engaging learning experience that brings together sales leaders from high growth companies to share specific best practices, patterns, and plays for driving scalable revenue growth.

Join Topo Revenue Summit to see firsthand how the world’s best sales organiza Read More

Standard Procedures used to be firmly planted in the realm of corporations.

They were (and often still are) thick manuscripts of dense checklists and instructional material. Point 1.1 referring to point 5.6.2.9 and on and on.
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For software companies, failure doesn’t always have such wide implications but it can mean carelessly shipping a product that creates catastrophic problems for your customers and destroys their trust in you. And of course, it’s a pain in the arse for your development team to fix. Read More

Managing a digital agency is never a simple task. You have many balls in the air at once and plenty of competing deadlines and priorities. Micro agencies in particular often end up operating more like individual freelancers with fewer formal procedures in place.
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Unfortunately, many small businesses do not have a marketing plan, which makes it challenging to quantify ROI. It’s necessary to not only have a marketing plan, but to have an integrated plan, as well. If you’re among those without a marketing plan, but want to see a return on your efforts, then Read More