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As an advisor to many new venture founders, I often hear their frustration at being told by investors “I love your idea, but come back when you have more traction.” As a member of an angel investment group, I have to admit this is probably the most common rejection we issue. The intent is to indica Read More

If you’re a business owner, you’ve undoubtedly made customer service a major priority. You’ve figured out a way to make a customer’s time in your store or office simple and carefree. For customers that walk in through your front door, you’ve got their experience covered. But what about the customer Read More

Mailchimp landing pages make it easy for small businesses to sell more stuff or grow their email lists using super-sexy mobile-responsive landing page templates. Read More

Many people believe themselves to be multitasking masters, but could it all be in their heads? Learn why multitasking is hurting your brain. Read More

Bang on 2018 with modern twitter marketing tools and make your social media as well as business experience more enjoyable! Great news, right! So, party harder now! Read More

To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

SEM expert Jim Armstrong gives us his insights on the most underutilized paid advertising tools local marketers should be using in 2018 and beyond. Check it out! Read More

Join Online Performance Marketing on February 2, 2018, for a live, 30-minute online session that will provide an overview of the key elements of a digital marketing strategy for lawyers. We’ll provide a high-level overview of the seven (7) key elements, then do a deeper dive on each in a monthly we Read More

In less than 10 years, social media has become an essential part of our lives. Even gran uses it.

Over 2 billion people log into their Facebook accounts at least once a month. This is just one platform. There are hundreds of others, all attracting a diverse and engaged audience. Social media is Read More

An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.

As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.

Not only that, proactive live chat increases sales vo Read More