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A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
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More of a website than an article, valuable nevertheless - the stories of failed startups can be a great learning experience. Recommended Read More

In this episode of Business Systems Explored,
Dimtry Dragilev, Growth Hacker and Start Up SEO expert. Dimrty breaks down a system that he successfully used to help the start ups he works with get the best traction in their first year.… Read More

Are Your Customers Unsubscribing?
Here are the 3 Ways to Deliver Delightful Content Experiences Read More

2016 was a tough year for engaging customers, no doubt. The trends changed so quick, keeping up with them was harder than ever. But it’s in the past now, and the burning question that still remains in the mind of every entrepreneur out there is — what do I need to do in 2017 that will make my custo Read More

You have to watch out for specific professional qualifications, which often go unnoticed. These are the five most underrated skills all contact center employees must develop.
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Earlier this month security experts warned of a highly effective phishing email that fooled many Gmail customers into divulging their login credentials. Now, Read More

I am writing this post because a person named Prakash Sinha had all the below question in his mind and wanted them to be answered by me for him. But I thought of sharing with all the newbies and bloggers. I do believe that these are questions that newbie bloggers have in their minds. In this post, Read More

The mistakes you make while starting your business can be both annoying and costly. Learn what pitfalls to avoid from one successful entrepreneur who has been there before. Read More

Adyen, Bynder, Booking.com, Catawiki, Travelbird – just to name a few of the many heavyweight Internet companies that were created in the Netherlands. The country’s geography might be flat, but the number of promising Dutch startups seems to be growing to new heights every year. With Amsterdam, the Read More