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Customer touch points are any interactions and communications your business has with your customers during the life of your relationship with them. Read More

As a small business owner, how do you differentiate yourself from your competitors? Does your website appear in the search results when someone is searching? Read More

Tap into great advice on maximising your presence and effectiveness in face-to-face marketing opportunities. Read on to pick up on some key event tools out there. Read More

Starting a business is usually the result of a personal dream or need. Investors tell me that they invest in people, more than the idea. Customers buy from people, not from a company, at least at the startup stages. That’s why it’s important to build a personal brand, in parallel and before your bu Read More

Small companies can be ruined by one person that decide to vent his grievances online. And for large companies losses can amount to millions of dollars. Read More

It's not about the number of customers you attract- but the number of positive relationships you develop.

Read on for insights on to find out how your After-sales and Customer service strategies can affect your business! Read More

A couple times a year, I head to a blogging conference. It’s considered a business trip for me because I blog for a good chunk of my living. Indeed, if you want your career to go anywhere, you need to build connections. Read More

From Internet only businesses, to Mom and Pop stores, cloud based software has changed everything. Blog posts roundup Read More

Don't waste your time writing the wrong blog posts. Try these 6 different ways to learn how you can write the exact content people are looking for Read More

Tuesday was a busy day in the social media world. Here is a quick overview of what happened on Facebook, Google, Twitter and YouTube. Read More