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Do you ask strangers to recommend you, get you a job or give you money? If you do, you will fail. So how do successful networkers behave online? Read More

Success should be built from day one. Without the proper foundation, your business will probably topple over within a year. Read More

Employee volunteer programs make employees feel good and, as such, evidence suggests that such programs lead to greater employee engagement. But what good does a corporate social responsibility program do for the rest of us? Isn’t all this corporate philanthropy just an attempt at getting publicity Read More

The more complicated or confusing we make it for our customers to work with us in acquiring our products and in working with us, the more likely they are to go somewhere else--somewhere where it's easier to buy! Read More

Are your employees CAVE dwellers (Consistently Against Virtually Everything?) Here's how to make engaged employees from cavemen. Read More

The role of traditional selling skills in sales success has been sidelined. Modern sales training has to focus on buying, not selling. Read More

We asked Nancy Georges, one of the leading customer service experts, a few questions about herself, what are the main elements of good customer service, the top 5 concerns of small businesses with respect to customer service delivery and where to learn more about customer service topics. Read More

While corporate philanthropy is just one aspect of CSR, it’s a vital one that companies ignore at their own peril. Read More

Small business owners know the value of fostering a relationship with clients. However conversational roadblocks and objections can challenge those very important relationships. You know your product and the value it will bring to your client but... Read More

There is something extremely critical about receiving feedback that all business owners and entrepreneurs must understand.  As small business owners, we look at the tools that are available to help us gauge whether we’re on the right track or not.   And because there’s so much information that’s bo Read More