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When a customer phones in to your contact center, the entire customer experience boils down one yes or no question—did you solve their issue? If the reason for the customer call isn’t resolved quickly and completely, then everything else your representative does to improve the customer experience i Read More

Here are 3 initial, yet critical, steps to building a financially sound local business that’s here to stay. Read More

You’ve undoubtedly hear the saying, “Nothing is certain but death and taxes,” but this year, even taxes aren’t so certain. Without Congressional action, the tax cuts that were adopted during the Bush administration are set to expire at the end of the year, USA Today recently reported. But with a pr Read More

Are you just getting started with email marketing and have a small client list? Why not start out with a free email marketing program to get a feel for what it's like?.. Read More

Because your members are pulled in so many directions, it’s important to view your communications, benefits, events, etc., from their point of view. How do you help them see value, enjoy a sense of community, and cut through the clutter? The end game of Social CRM is to provide the right informat Read More

For Japanese companies operating outside Japan, this means that the Japanese expatriates assigned to overseas locations are knowledgeable about different cultures and take those cultures into account in their business activities and that non-Japanese working for the company are informed about Japan Read More

How are you gaining perspective and counsel as a small business leader? According to a business survey, most claim they are getting trusted advice online. Read More

Why should you spend 70% of your time on things that your boss hasn't assigned you yet? That's the majority of your day. What about all of the things you need to get done?! Read on... Read More

This is a great post about SEO, Pinterest and mistakes that they are making as well as ones you may want to look at. Read More

Top 10 Golden Rules of Twitter. If you follow these 10 rules, you will be a Twitter superstar in no time. Read More