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Santa as project manager, a few lessons learnt from the best project manager of them all that we can take into our own businesses. Read More

Communicating with customers is no longer just about e-mail or marketing messages that you lob across a high wall and forget about. Soon you’re going to be able to send a message, and somebody’s going to instantly tell you what they think about it. The first time we bench marked our customer service comments online, it was 60 percent negative mentions. We have excellent customer satisfaction sco Read More

Well it's that time of the year, the pagans celebrating the return of the sun, the Christians the coming of the son, and the retailers the coming of the dawn. So do the right thing, hug your kids, kiss your wife, and enjoy the season. Read More

Web video will increase your business and with cheaper hosting and production options, it must now be a necessity, says smallbiztechnology.com. Products like Brightcove are making hosting your own video even easier but I think the cost is still a bit steep compared to other available online options. We'll have to see where online video goes in the future but my instinct is that it will become mor Read More

The quality of the questions you ask will determine the quality of the answers you receive. If the questions being asked relate to management decision making at a strategic level, then the quality of the questions asked, becomes even more important. This article explores why this is so, and looks at the questions a decision maker should be asking of themselves, if they want high quality informati Read More

"You probably spend way too much time researching the “best new ways” versus how much time you spend on trying things out. I advocate that you break out some budget and time for experimenting in lieu of spending huge chunks of money and time on research. Read More

If you crack open most entrepreneurship textbooks, you’ll find that they talk a lot about how entrepreneurs finance their businesses. Because these books are targeted at students in courses that focus on the creation of high potential businesses, they spend a lot of time discussing venture capital, angel investing, and other sources of external equity capital. As a result, they don’t describe ho Read More

Customer Experience and Engagement deserve a different ROI calculation. How do you think it should be done? Read More

Well, as much as I would like to say that success is all about knowing the best practices, it is not the case. No doubt steps are important, but steps are just part of a larger picture. Read More

Everyone is talking about cloud computing these days, but what is it really, and why should chief executives care? It offers great opportunities for just about any business--if handled right. Here's an article on 5 things that you as a business owner should know about cloud computing. Read More