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What can small business owners learn about customer service from my poor experience at Olive Garden on Father's Day. Read More

A lot of experts tell us that there are secrets to being successful. Come to think of it, these are not secrets. See for yourselves! Read More

Cloud services sound great, are inexpensive, and create an efficient way to do business. In many cases, there doesn’t seem to be a downside to working in the cloud. However as with all new business measures, you must carefully review your own practices to assure cloud computing is best for your bus Read More

You have a profitable base of customers. Now you have the feeling it is time to step it up a notch. But how? Instead of making life tougher for you look for the most obvious solution. You are more likely to increase sales and save time and money. Read More

When looking at followers, return on investment and social media success, it's clear to see that popstar Lady Gaga is a winner.  Some musicians and businesses dream of having that level of success.  But is it that Lady Gaga is doing something truly different with social media? Read More

The sales world is a tough place to be in; demanding targets and hatred aimed at you. To get passed the gatekeepers and speak to the decision makers it requires a certain sales mindset. Read More

Even if you fail to understand the "social" part of social media, there is another good reason not to schedule tweets. You might be saying something no longer valid. Here is an example of one of the worst scheduled tweets ever. Read More

It would be nice if we could just come up with ideas and code them up in their entirety the same day. But some projects require a lot more than a few hours worth of coding. They drag on and you have to fight for the time to work on them. After a while, passion for the concept isn’t enough to keep d Read More

There's a pretty persistent rumor that's been going around, and it has to do with Joel Libava. It seems that he likes men in kilts. Read the post, and see for yourself! Read More

What does it really take to get your SME noticed in social media circles? Leave aside hype and theory; here are 5 winning strategies you can use straight away. Read More