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One of the most effective ways for a growing business to cut costs and save thousands of dollars in these tough times is to challenge your employees to identify waste and make suggestions on how to eliminate it. When you do, you'll build morale and improve your bottom line. John Tschohl, founder and president of the Service Quality Institute, shar Read More

The self-confidence you need to deal with cultural differences is something most people acquire through international experience. A lack of self-confidence can quickly lead to awkwardness and aggression. This is why it is important to build a quiet self-confidence to build trust in cross-cultural communication. Read More

There are no real guidelines on what information to share with international clients when cross-cultural differences make communication difficult. The best advice advice is simply to be aware of the cultural intricacies that may be involved. You will need to discover what information you need to share to avoid any misinterpretations. Read More

Cross-cultural encounters without hidden agendas are much easier than with them. In a business environment, the best way to avoid hidden agendas is to get focused on the task at hand and find the reason for the connection in the first place. Read More

It often takes effort to stay focused and be productive as a small business owner. A good diet can go a long way towards making your business a success. Eating the right foods can give you energy, focus and improve your mood, not to mention your health. Drinking coffee will give you a temporary boost of energy and focus, but won't give you the nu Read More

Children have a natural curiosity and they ask questions, lots of questions. As we grow up we sometimes forget to retain this curiosity and therefore stop asking questions.Without asking questions, it is a lot harder to see opportunities, uncover customer needs and desires and make the right marketing decisions for your business. There are 3 words Read More

Whilst relationships are never perfect, except in the movies there are signs whether your customer relationships are healthy. By understanding the signs of a healthy relationship, you can easily identify what is missing and what parts of the relationship needs a little attention. So what are 7 signs of a healthy customer relationship: Read More

Drop shipping can be an excellent option when creating a startup retail business. With little or no overhead and a wide variety of products to pick from, the e-commerce owner can simply focus on marketing, making sales and passing on the orders for fulfillment. Justyn Hornor, a longtime business owner and now business consultant has a variety of p Read More

It should take about 10 minutes to read this SEO tutorial for beginners, but implementing it will begin a process that will make a difference for your search engine rankings — you'll rank higher and convert more effectively. Read More

Just about everyday we hear or read that we should always under promise and over deliver with our customers. Whilst we need to delight our customers and strengthen our relationships, there are pitfalls that you may not be aware of. Read More