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Each business has 7 ages: enthusiasm, naivety, attention, maturity, expansion, leadership and exhaustion. Read More

“Drive thy business or it will drive thee.” By Benjamin Franklin. How often do you reply to the question, “How is business” with “I am sooo busy”. If you gently probe a little more, busy being busy does not actually mean more customers or more business from customers. It may just mean you are letting your business drive you and you are not in cont Read More

It is easy to see the obvious differences in different cultures, but we sometimes forget to look for the differences in rules and regulations in different countries. When we dig a bit deeper and try to understand the reason behind these different rules, we may stumble across the key to a deeper knowledge of this different culture. Read More

Building strong cross-cultural skills starts with learning to listen to all aspects of the communication. This is why you need to put aside your busy habits. Busy habits keep you from picking up the whole communication. The easiest way to improve your cross-cultural communication is simply to slow down and focus on the conversation. Read More

A Tweetup is: * A gathering of people who use Twitter * It can be a general geographic Tweetup like a Tweetup of people in Vancouver * It can be a Tweetup for a cause where Twitter friends organize a get together to do something for the community * It can be topical such as a Tweetup for martial artists, cyclists or people who are in the socia Read More

If you have not taken the time to really understand you customers then you are left with assuming you know what they expect. For example if you have ever been asked to quote on a job do you tell the customer when they will receive the quote or do you leave it up in the air by saying...I will get back to you with the quote soon. Here are a few tips Read More

You probably know this trap, you start with good intentions to become healthier, try eating better foods and when you don't lose a lot of weight quickly you stop. Then later you start again. With small business marketing it can be quite easy to fall into this trap. You decide you need to attract more customers so you try a few marketing tactics fo Read More

There are options available today to reach your international markets that have never existed before. An international blog is a solution for some businesses to find out more about their foreign market opportunities Read More

There are three possible answers as to whether you got a return on the time and/or money you have spent on your marketing activities:(a) Yes,(b) No,(c) Don't know. If you answered (c) then you may never know what is working and producing results for your brand. Read More

These days a lot of our communication is via other means than face to face or even the telephone. When communicating by email to a customer's question or request, you may think you are communicating clearly but are you really? Have you ever faced the situation where a customer keeps emailing back asking the same question in different ways? There a Read More