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Every business fears that a single angry and unfair customer can jeopardize their business by a very negative post on Yelp, Better Business Bureau, or one of the hundreds of other consumer complaint and review sources on the Internet. Most owners and leaders don’t even know how to keep track of wh Read More

Sometimes business owners are so focused on making change happen for customers that they forget that continually changing themselves and their company is equally important. Some get stuck in a rut and get run over by competitors with new technology, like Eastman Kodak, and others get pushed into a Read More

The best part of being a business owner is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. But nobody said it would be easy. The road to business success is filled with challenges and frustrations th Read More

Most business managers preach that the key to success is holding employees accountable for actions, but I have found that successful business leaders are all about holding themselves accountable. They skip the blame and complain game, and make things happen despite major obstacles. As a business a Read More

Businesses always seem to take longer to succeed than a new owner expects. Seth Godin once said that overnight success in startups takes about six years, and Seth is an optimist. Thus we all look for shortcuts. Execution shortcuts would be hidden strategies to achieve the endgame sooner, without Read More

If you think your business has weathered the storm, think again. In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. Their expectations of relationship and personalization are already taxing businesse Read More

Every business leader with a new technology tells me that his innovation will be industry-disrupting, meaning that it will render the existing technology obsolete, and create a new market. Yet truly disruptive innovations, like the smartphone from Apple and the rise of the Internet, are very rare, Read More

Every business owner I know is short on key resources, including time, money, and relevant skills. The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in any business is any activity that burns resources, but Read More

Every business owner realizes that change is now the norm, and they have to adapt their business quickly to survive and compete. In fact, the best executives seem to see breakthrough changes coming even before they really happen, and are able to turn them into huge new opportunities. In the trade, Read More

The new business owners I hear from are always talking about “disruptive innovation” ideas, but the plans I read are more often incremental extensions of a current hot offering, like one more social network with the best of Facebook and Twitter, one more dating site dimension, or another “must-have Read More