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Customer service is the most important factor influencing buying decisions and how much people trust a company, according to a recent study. Businesses can reap immense rewards when they wow customers with great service. Here are three things you can do to impress and delight your customers. Read More

A social media strategy must be in place for any business wanting to build a reputation and grow their business. Learn how to make sales via social media. Read More

Buffer has added "Custom Scheduling" to the toolbox. Now, whenever you set up a new link to be shared via Buffer, you have the option to schedule a specific date and time for that post. Read More

ShortStack CEO Jim Belosic outlines some of his favorite small business apps for email marketing, website analytics, conversion tracking and social media marketing. Read More

While social networks can be great places to engage customers, many brands still haven't found their footing on Facebook, Twitter, and the like. Producing meaningful content that customers want to share poses a perennial problem. What's more, the social networks aren't waiting for any brand to catc Read More

Do you know what the bounce rate is on your blog? Do you keep tabs of those types of statistics? Do you even know what bounce rate means? Read More

There’s something magical that happens when your company commits to the decision to launch a customer community. The conversations that happen there can be transformational for your business, as well as for your customers and prospects. Read More

Brickflow is a new hashtag-based visual storytelling platform for bloggers and journalists interested in creating curated social media slideshows quickly and effortlessly. Read More

It’s time to shake the misconception that LinkedIn is just for job searches and begin sharing content and engaging with its 3 million Company Pages.
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Discover how to post more often to increase engagement, to shares, likes, comments, retweets, mentions, and more. Just get posting! Read More