Customer feedback is the most valuable information your business can collect. It tells you what your customers like and don’t like, who your best customers are, and where you are failing. It’s also a great predictor of future success.
The real value of customer feedback lies in what you do with
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Megantotka voted on the following stories on BizSugar
8 creative ways to use customer feedback to improve your business
Posted by megantotka under Customer ServiceFrom http://socialmedia.biz 2669 days ago
The Importance of Instant Gratification in Customer Service
Posted by megantotka under Customer ServiceFrom http://smallbizclub.com 2669 days ago
Made Hot by: DigiTechBlog on June 19, 2017 9:50 am
We live in a world where we expect almost instant gratification in most things.
Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8 Read More
Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8 Read More
Surveys Can Save Your Business - ChamberofCommerce.com
Posted by megantotka under Customer ServiceFrom https://www.chamberofcommerce.com 2669 days ago
Made Hot by: deanuk on June 18, 2017 2:32 pm
You may have great buyer personas and a knockout marketing plan, but if you're not surveying effectively, you could be missing out on crucial data.
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4 Reasons Your Content Marketing Isnt Working How To Fix It :
Posted by megantotka under MarketingFrom http://socialmedia.biz 2669 days ago
Content marketing can be a challenge to master. The Internet – and people’s interest in what’s on the Internet – is constantly changing, and if your content marketing strategy is not keeping up with the change, your content will be left in the dust.
If you’re not sure why your content seems to b Read More
If you’re not sure why your content seems to b Read More
4 Innovative Ways to Organize Data (NOT Using Spreadsheets!) - Smallbiztechnology.com
Posted by megantotka under Products and ServicesFrom http://www.smallbiztechnology.com 2669 days ago
Made Hot by: AmyJordan on June 20, 2017 1:44 pm
When the spreadsheet was invented in the late 1970s, it was a miracle. Suddenly, time-consuming tasks previously done on paper could be completed on a computer. We relied on the spreadsheet for decades, using it to set up contact databases, do our finances, and create reports.
But we live in mod Read More
But we live in mod Read More
Acting on Feedback: What To Do With All That Data - GeeklessTech
Posted by megantotka under Customer ServiceFrom http://geeklesstech.com 2676 days ago
While you may have every intention of taking customer feedback and using it to shape how your business operates in the future, that’s a lot easier said than done. While customer surveys can give you data and feedback on every aspect of your business, from your products and sales process to your web
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5 Metrics to Track That Affect Customer Satisfaction
Posted by megantotka under Customer ServiceFrom https://smallbiztrends.com 2676 days ago
Think your business is leaving your customers satisfied? Does your customer service accurately represent your brand? Are your interactions consistent across platforms and stages? Increased customer satisfaction means increased revenue. Your answers to these questions could determine the amount of s
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How Large Companies Can Make Their Customers Feel Like They Matter - Tweak Your Biz
Posted by megantotka under Customer ServiceFrom http://tweakyourbiz.com 2676 days ago
Made Hot by: blogexpert on June 11, 2017 9:26 am
Sometimes giving feedback to a large, popular company can feel like a waste of time. Just one voice in a sea of millions yelling their opinions can’t make much difference, right? But even the largest companies rely on customer feedback to grow and improve.
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Why you need to know your NPS for client loyalty -- and the best method for collecting it
Posted by megantotka under Customer ServiceFrom http://www.thebusinesswomanmedia.com 2676 days ago
Net Promoter Score (or NPS) is a simple and accurate method for gauging customer loyalty.NPS came about in 1993, when a research team led by Fred Reichheld sent out 20 different surveys to customers across different industries, then cross-referenced the results with purchase and referral behavior.
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How to Make Your Marketing Personal (But Not Creepy and Weird)
Posted by megantotka under MarketingFrom http://www.jeffbullas.com 2676 days ago
Sometimes it’s a struggle for brands to walk that fine line between personal/friendly and creepy/weird.
It’s really hard to strike the right balance when it comes to achieving a memorable tone of voice. Read More
It’s really hard to strike the right balance when it comes to achieving a memorable tone of voice. Read More
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