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Your call center team leaders are some of the most important staff members who can help you attain your goals. For this position, you have to find people you can fully trust. Read More

This episode is a followup conversation with Gary Shouldis. I interviewed Gary the first time on August 14, 2014. I will update this blog post with show notes in the near future. Read More

With relative frequency, our recruiters come across organizations that believe it to be an advantageous strategy to recruit from their competition. This is understandable. On the surface, the strategy appears to carry merit. Employers assume that those who have experience in a field will need less Read More

These days, if you run a coffee shop or restaurant, you have to offer free WiFi service to your customers or you will lose them to competitors. For most food establishments that means that WiFi is just another cost of doing business.
But it doesn’t have to be. Read More

When it comes to digital marketing, video is the undisputed king. And although engaging videos are generally more difficult for companies to produce and distribute, social media has totally streamlined the process.
YouTube has opened up the floodgates in terms of accessibility, while competitors l Read More

Businesses all over America are undergoing a sea change. The oldest members of Generation Z (the generation defined in a recent study as born between 1994 and 2010) are starting to enter the workforce. Meanwhile, Millennials are taking on management positions, and will play increasingly important Read More

Frederick is a San Francisco-based marketing automation platform for local services. The platform helps class and appointment-based businesses to increase revenue using fully automated, data-driven marketing.
The platform analyzes small business management systems, intelligently combining historic Read More

If you had your heart set on owning an Apple Car in the future, you may be disappointed. The company is reportedly shutting down “Project Titan,” its initiative to put together self-driving vehicles.
Instead, it seems the company might focus its efforts on creating backend software for self drivin Read More

Don't Let Them Get to You.
If you are surrounded by negative people, make sure you don't let them get to you. Don't let them stop you aiming for your goals. Read More

Having social profiles with no social media content is like visiting an empty warehouse. There’s nothing to see, feel or engage with. Empty social profiles look worse to potential customers than not having them at all. It makes you appear as someone who starts something halfway, but doesn’t commit. Read More