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Being a small business owner means playing multiple roles — from boss to employee and human resources to accountant. To help, there are several free and paid tools that can help you ensure you’re on the same page as your team, enable you to better manage your finances, and empower you to efficientl Read More

Anxiety is a universal fact of life. We all feel it.

“We put pressure on ourselves to be successful,” says Arnold Siegel, contemporary American philosopher and founder of Autonomy and Life, “and we feel it from others too.”

Siegel has developed a philosophy of life for practical living. He di Read More

Human resource department is the back bone of any organization as they are entirely responsible for hiring employees to firing employees. They are the team of people who takes care of representing the employees needs to the organization as well as represents the organization to all the employees. E Read More

Organizations invest more of time and money for hiring purpose and hence, applicant screening must take as less time required. To reduce the time and money that is wasted in employees, the hiring managers must possess the capability to find out the good and bad candidate. It is also never easy to p Read More

The customer satisfaction is one of the important parts in developing the brand loyalty. The impact of the brand reputation lies on the responses that the customers make. Each potential customer has the power to be company’s best advertiser or the customer’s who went with frustrations. Make your u Read More

Facebook is working hard to partner with other service providers and bring an updated version of the Messenger chat box to companies that are interested in using it to communicate with their customers. Instead of being peer-to-peer only, Messenger can now be used by customer reps to talk directly t Read More

Customer service is one of those things that can either make or break your company.

You can have excellent products, excellent ideas, or excellent pricing, but if you fail at customer service, chances are you’ve just turned your customers away for good. Read More

It is important to make a good impression with your customers. Here are some tips you can take into account when handling new clients. Read More

Every now and then, we’re seeing new customer service trends that are shaped largely by technological innovations. How well is your call center adapting to these changes? Read More

Businesses are always talking about adding value to the customer experience. But what does “added value” really mean for customers?

The idea that brands should add value to their customers’ purchases and transactions is a popular one. It’s probably one of the most commonly talked about strategie Read More