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There’s no instant formula for building a successful enterprise, but if you’re trying to make your brand more customer-centric, then you’re on the right track.

But how can you make sure that your brand, together with your call center, is doing a good job of capturing clients’ interests? Read More

If you’re willing to settle for something “good,” you’re losing the opportunity to overcome your own limits and become even greater.

The danger of being okay with good customer service is that it prevents you from going beyond satisfactory. Here are four reasons why aiming for a merely satisfyin Read More

Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship.
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Indeed, marketplaces across industries are teeming with companies aiming to impress their target clients. It’s as though their greatest fear is to become a plain wallflower while everyone else is out delighting consumers and exceeding their expectations. Read More

Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences. Read More

Breaking bad news to your customers is an unpleasant and challenging task, but every business will inevitably face such situations.

Your customer service reps thus learn how to do it effectively, so that you can sustain your relationship with your clients. Read More

Ensuring sufficient staffing is crucial for all contact centers. With today’s consumers demanding 24/7 omnichannel customer support, you need to build a high-functioning team with the right number of people. Read More

The rapid spread of mobile technology and Internet accessibility drives consumers to crave instant gratification. But what if your call center can’t meet this expectation? Read More

When it comes to customer service, every single transaction matters. You must always be prepared to provide customers the quality of treatment they deserve across all touchpoints. Read More

Customers stay with a brand not just for its services or products. Often, post-purchase customer service plays a crucial role in boosting buyers' satisfaction and loyalty to a brand. What may get customers to turn away are unpleasant experiences that may outweigh the good quality of the products th Read More