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If something good happens, travel to celebrate it. If something wrong happens, travel to forget. If nothing happens, travel to make it happen. In short TRAVEL what ever happens. Read More

Empower your customer service agents with proper trainings in personalizing interactions.

Here are tips and trick you can teach your call center agents. Read More

Perfecting customer interactions has thus risen to the top of business leaders’ priority list. This, however, may seem like an unrealistic goal. Somewhere along the way, your support reps may commit some mistakes. These lapses may look negligible at first, but if not corrected, they could smear you Read More

Will artificial intelligence (AI) tools eventually gain enough power to drive all humans out of call centers?
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Aligning your customer service and marketing strategies will let you build products and services that encapsulate consumer's expectations. Read More

There’s no one-size-fits-all formula for building a customer-centric brand. But one of the best ways to do so is to align your support and marketing strategies. Read More

The only way to make your brand memorable is to provide consumers exactly what they want and needs. Getting there, however, is a complex and difficult process. Read More

Working as a customer support rep may seem like an unglamorous way to make a living. This job is often dismissed, though wrongly so, as dull and repetitive. Read More

In an information-driven world, organizations’ real power lies in their ability to leverage data to build meaningful customer relationships.

Here are four successful data analytics programs deployed by some of the world’s biggest brands Read More

The true measure of customer centricity lies in how easy it is for people to find answers to their questions. This is why you need to optimize the self-service features of your customer care strategies. Read More