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Readers of this blog have seen a lot about the indispensable value of metrics. First, ya’ gotta’ have a defined process. Then ya’ gotta’ measure it. That’s the only way to know if improvement has occurred or not, and at what rate. It’s the only way you can prove your dedication to continuous im Read More

It's a new year and with that comes new sales projections and goals that are based upon the heightened expectancy that economic recovery is imminent. Those of us in the franchise industry are quite ready for a big year... Read More