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Linkedin is an awesome platform for lead generation. You can reach your targeted client directly. This is especially true if you are looking at B2B customers for your business. Read More

While reciprocity is powerful, it's not activated just by giving something to someone; there's more to it, and it comes down the difference between a gift or a reward. So... what's the difference? Read More

We all have them, we know what they look like. They’re stuck. We look at aging reports and see them staying in the same stage of the pipeline, not moving forward, getting older, moldier as time passes. Sometimes, I see entire pipeline’s clogged up with stalled deals–I feel like calling “Roto Roo Read More

TrendPal podcast with Lotta Gergils Aston and Martin Lindeskog. Episode 4 - Let the Cat out of the Bag. Show notes:

Humin is not available in the Swedish App Store yet…
Humin Is a Clever iPhone App, but Needs Work - Re/code
What’s the Origin of “Let the Cat out of the Bag”? - Mental Floss
.. Read More

Taking into account the variables in how companies measure Customer Retention this is a look at three common ways to measure the performance of Customer Success Managers. Read More

David Mitzenmacher, VP Customer Success at Kareo, shares the one Customer Success Management metric you can't afford to ignore: Customer Referrals. Read More

The concept of a customer journey is well-known - get the customer from point A (not a customer) to point B (successful!) - but how exactly Customer Success overlays on that map is what this article covers. Read More

If you’ve ever scoured some of the big US based crowdfunding sites and wondered why some campaigns fail and then had the thought about what you’d have done to fix that failure – then this post isn’t for you.

But for the rest of us who wonder about that failure of what seems like a real winning c Read More

Since 2005, the paid social audience has doubled every two years. At this rate, it'll reach 8 Billion by 2016 and span 10 platforms. Revealed a new study from Sprinklr. Read More

There isn’t a project out there that can’t do with a little bit of process improvement, and as Project Manager, identifying and implementing these process improvements is part of your job. Here are 3 ways to make sure that you never lose control. Read More