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It costs more to find new clients than keep existing ones, but how exactly do you get people to stick around? Here are 14 ways to build client loyalty. By following these tips you won’t only foster client loyalty, you’ll keep future sales prospects in your funnel and referrals flowing your way. Read More

By Kevin Gao

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned arou Read More

Imagine walking into a WalMart or a McDonald’s and think about the type of service you receive. Even the greeters can hardly smile, right? The checkers ring you up without making eye contact. Employees on the floor don’t seem to know where anything is. It sucks, right?

Now think about going to a Read More

No matter how great your business is, you're going to run into an angry customer at some point. If you don't know how to handle them, follow the advice from these 23 experts. Read More

The Internet and the ability to access information on a variety of topics have made some jobs obsolete. But even though customers are more educated given a slew of online sources, there's nothing like the knowledge of an experienced professional. Read More

It costs lot more to attract new customers than to retain existing ones. How to take care of existing customers to increase sales and profit. Read More

Unhappy customers can be a challenge, but they can also help your business grow in big ways - they can even become your brand's biggest advocates. Check out this article for tips on dealing with unhappy customers and turning them into assets. Read More

Let's face it. Bad customer service can really cost your business some money. In this article, Small Biz Trends included an infographic which shows just how important customer service is to a business. Read More