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As well as a potential long term customer relationship. A recent experienced showed how a simple error after a sale could have been avoided. The customer service and follow up process is vital if you want additional sales from customers. Read More

The results of his attitude of saying “Yes”, which he is trying to inspire in others through his show and latest book "Shatner Rules", have contributed to a fascinating, multi-faceted career and, perhaps unexpectedly, have led to a very diverse set of properties and holdings Read More

Losing a job seems to be the height of catastrophe. And, in some cases, it really is a huge setback. However, unemployment doesn’t have to be all bad. If you plan matters right, your time unemployed can actually be of benefit to you. Read More

Nielsen helps confirm what most of us already knew: The No. 1 reason for following or liking a brand on social networking sites is to receive discounts and special offers. We opt into a more personal relationship with a brand in the hope they will make it worth it by offering us a break on the prod Read More

When sales are heading in the wrong direction your stomach can feel like it has turned into a tumble dryer just churning away endlessly. Even though all business experience ups and downs with sales this is cold comfort when you are seeing a downward spiral. Tips to help. Read More

As a business owner, every minute counts. If I make a mistake, whether large or small, it can potentially cost me time, money and aggravation.
All of us make mistakes. Without them, how would we learn anything. Save yourself from stress and anxiety by considering (and avoiding) these common busine Read More

Like any to do list, Any.DO supports the basics, like adding tasks, marking them complete, setting priorities, etc. But it does a number of other things which make it stand out from the crowd. For example, you can create tasks using voice input, it syncs with Google tasks, and you can use gestures Read More

What gets more attention from prospects: listings with images or those with customer quotes? Mediative recently completed a study watching people interact with search results in Google Places listings. They wanted to know where people look, whether listings with reviews influence people and if/how Read More

Direct marketing is only one of the many tools available to your small business today. But gaining the knowledge and experience to use these tools effectively is another matter. Check out Josh Grillo’s video on evaluating the pros and cons of your next direct marketing campaign then move on to some Read More

A new tax law that recently went into effect might complicate your tax reporting this year. Here's a closer look. Read More