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Anyone who says they don't feel fearful sometimes in the face of this uncertain economy is in deep denial. One symptom, research shows, is that it is literally harder to hear when we're stressed. That's a signal to savvy, caring business owners to listen deeper and longer. Only then can we discover which problem keeps our customers awake nights. S Read More

New to Twitter? Thinking about joining this cocktail party that never ends? Here's a few No-No's to avoid at the start. Read More

The street-wear brand has stores in L.A. and San Francisco, a strong online presence and a solid buzz. But its clothes are aimed at skater and hip-hop subcultures, which loathe overexposure. When the founders of the L.A. clothing brand the Hundreds first met, they were unhappy law school students looking for a way out. Read More

While many businesses have realized search engine marketing is a smart way to grow a business, some launch a website, start-up a PPC campaign, or invest in professional SEO, and neglect to spend time optimizing their efforts, leading to low conversion rates to less than stellar search engine rankings. The good news? A variety of tools are availabl Read More

Control destroys relationships. Control blinds you to opportunities. Control shuts down your inner voice. Control is driven by your ego's need to serve itself. Control is an illusion you cling to primarily to alleviate your fears. Great leaders give up the need to control, come to terms with their own egos, and dedicate themselves to helping oth Read More

Today's focus is on listening. A big part of being good at all the steps in the sales process has to do with listening and being totally present. I have put together (in PDF format) a brief self-assessment on listening for you to complete. A big part of being a successful communicator is self-awareness. Take time during and after this assessment Read More

It's 2009 and do you know where your customers are? More than likely they are on the ever growing popular online classified ad space. Read More

There is a black plague sweeping across the Twitter world— a force threatening to destroy the very piece of personality that we all love..The black plague fills up your inbox with dank— meaningless fodder and then throws your account into a chaotic mess. We are all infected with this disease— at least once or twice a day. We have all experienced Read More

New service launches to allow brands to track social media metrics across multiple networks. Read More

Useful overview of tools for managing your small business -- from online scheduling shift workers to appointment setting. Read More