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Having a successful contact center means deploying a number of different solutions in order to be able to communicate with customers on any available platform. However, according to a recent Convergys Corporation study, consumers cited the ability to discuss their problems with contact center agent Read More

5 unconventional management techniques that are great for folks managing software developers. These tips can be useful in any size business. Read More

This is about the advantages of Groupon for small business. Groupon has been garnering a lot of bad publicity recently, concerning its ability to deliver success to its customers. According to a report done recently by Yipit, a daily deals aggregator, Groupon’s revenue experienced a decline of 20%, Read More

Simply assembling a group of people is NOT a formula for Mastermind Group success. What are the keys to a phenomenal Mastermind Groups? Read More

Discover some new hip Hotel and Social Media Trends for 2012. Have you positioned your Hotel for these new trends and market segments? Read More

One of the worst mistakes a site owner can make with their SEO is to assume that once they reach the top of the SERPs then it’s time to call it a day and wind down their SEO campaign. That’s like a NASCAR driver taking their foot of the gas and just cruising in on the last five laps—the competition Read More

Interview with Nathaniel Broughton, successful entrepreneur who's built several multi-million dollar companies, on keys to success, his lifestyle, and more. Read More

Reason vs. Excuse

There is a big difference between:

1. A Reason and an Excuse for not doing something
2. Being determined and being Plain Stubborn
3. Between a Fact and an Opinion
4. Between a Blunt Insult and a Valid Criticism

It is important not to be confused.

If you want to le Read More

Social media is all the rage and business owners especially are eager to stay on top of their game. Intuitively business leaders see that social media has a lot of potential to become a staple in online marketing, but how social networking will evolve remains unclear. Read More

You are not a number. You are as unique online as you are in the real world. You are intricate and complex, and until there is something more complete, step away from your Klout Score and get on with the job of building real social media influence within your networks. Read More