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“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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As blogs become an integral, indispensable part of a modern business, competitiveness and pressure to blog mount! A blog has become an added, highly-effective tool to win over the next client. But the pressures involved in blogging your business to success? "Oh my..." Read More

Representatives from the U.S. Small Business Administration and U.S. Department of Health and Human Services discuss the realities of new health care reform and its impact on small business as well as answering some important questions from the public. As with the other video on health care, we'd like to invite some discussion from the BizSugar small business community. Please leave your comments below Read More

The National Federation of Independent Business has put together this video about concerns raised over the new healthcare reform legislation. The reform remains controversial with small business organizations who insist it will be costly and prevent both growth and creation of new jobs. However, supporters insist many small businesses will be exempt from the healthcare mandate and that it will eventually make healthcare less expensive for all business. What do you think. We'd love to hear from the community on this. Leave your comments below Read More

These days, everyone is talking about the environment. Taking care of our environment is important, and so is taking care of your blogging environment. Let me ask you this: are you practicing sustainable blogging Read More

According to Sysomos, everyone on Twitter is just five steps away from each other and about half of all the people on Twitter are separated by only four steps after analyzing 5.2 billion friend and follower relationships on Twitter. Despite that, the six degrees of separation still holds true on Twitter where 13.06% of Twitter relationships are covered by it. Read More

If you're looking to implement or revise a performance bonus program in your company, this top 10 list of practices -- from the top 40 firms among almost 500 that applied for Winning Workplaces' 2010 small biz award -- can point you in the right direction Read More

Do you ever feel like a fraud when you succeed? You're not alone: many successful entrepreneurs feel undeserving of success. Here's how to beat it Read More

Effective communication is a key for organizational leaders to be able to positively influence their team members so the organization can achieve desired results.

Yet there are seven common mistakes leaders make that subconsciously sabotage their effectiveness and kill employee morale, motivation and productivity creating a negative and sometimes, even a toxic work environment.

This article provides an overview of the seven most common communication habits in which many leaders engage, along with the source and impact of each Read More

Clients often use your product or results of your service in ways that you or your company may not be aware of. Here is a way to capture these innovations and use them to help you grow your sales Read More