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In a perfect world, every employee would understand that what they do is really in some way to serve a customer. That is what organizations with customers are designed to do. Too often, though, little silos and fiefdoms develop. Many of these silos and fiefdoms believe that the responsibility for serving customers and for growth belongs to someone else. It doesn’t. Growth is always easier when al Read More

Last week, I asked the question, “Do we have a leadership problem?“ We received some terrific answers from everyone! As promised, this week, I’m sharing my own thoughts on the subject.

The biggest problem with leadership is... Read More

It is time to stop paying for the sins of our fathers. There are very few salespeople today who behave like salespeople behaved in the past. Today, salespeople are smart, business-savvy professionals who have every bit as much professionalism as someone who works in any other business role, and in some cases far more. Read More

Too many business owners aim to please everyone. That's just not possible, though. It's also bad business. Instead, aim to please your ideal customers! Read More

I think all the self-help books have a fundamental flaw. Most ask people to look in the wrong direction for success. In fact, they may even have us looking in a dangerous direction.

How often have you heard:

“Look deep inside,” “Start with the Man in the Mirror,” “Look to yourself.” Read More

The most effective way to prevent deals from stalling is to schedule an advance on every sales encounter. This is difficult, but it is still much easier than having to reengage the prospect later. Read More

When all elements seem the same, you can be the differentiator. One way to do that is to change the way you sell, quote and respond to common requests. Change the way the game is played, change the results. Read More

It is easy to feel good about letting yourself be taken out the sale. It feels right: The prospect asked for something, and we always try to give the prospect what they asked for. But sometimes it is isn’t right to give the prospect what they ask for. Sometimes it is better to do the right thing and to sell the idea that something else is needed before pricing, proposals, or presentations can be Read More

Lots of people write business plans and then leave them to gather dust. Others run a mile from the very notion of a business plan. But is it just a paper exercise or what is it all about? Do you really need one and iIs there a simple way of approaching it? Read More

I think it’s harder than ever to keep your sales process moving forward. There are so many innovative technologies that hold promise for sales. So many social media tools that help us connect and build relationships. Unfortunately all this scatters our attention and focus and working the sales pipeline.

Here are some time-tested ideas for returning your focus to forward sales movement. Read More