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Putting together a successful team is not always easy. Adding a new player to a successful team is even harder. Hiring advice from Glenn Pasch, President of Improved Performance Solutions Read More

Getting Your Team in the Zone by Glenn Pasch- I was watching one of the press conferences at the Masters and they asked the Round 2 leader Lee Westwood “was he worried that Phil Mickelson had caught up to him?” He answered (paraphrase) he could only worry about the shots he hit. Read More

Case studies show that companies who do not focus on training fall behind or fail. 5 Great benefits from training for companies Read More

Companies must realize documenting processes is vital to their success. Management Training TIps by Glenn Pasch, President of Improved Performance Solution Read More

Management Training tips on how to make sure all employee processes are documented. This is one of the most common flaw businesses possess. Written by Glenn Pasch, President of Improved Performance Solutions Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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